Email History and Notification Management

Families and team members receive emails and push notifications on their mobile devices when using various features in the Jackrabbit Care system and its mobile apps. The Email History shows all emails sent to families, contacts, and team members from Care. Owners, Administrators, and Site Administrators can view the business's Email History by going to Settings (left menu) > Business Settings card > Email History.

Email History Report

Use the following features found on the Email History report:

• Click the Expand iconto view the contents of all sent emails during the chosen date range. The default date range is the current month.
• Click the Filter iconto open a sliding filter panel on the right. Use this panel to search through the displayed emails, expand the date range of the emails shown, or narrow down the results based on the sender.
• Click the Expand arrowon the right side of an email to view only that email's contents.
  
  

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Communication Management

Care sends various types of communications, including emails and push notifications. Learn about the different kinds of messages sent and how you can manage them.

Email Address Verification

When a new contact is created for a family, they may be sent an email to verify their email address. Contact the Jackrabbit Care team to adjust turning these emails on or off.

To resend a verification email:

1. Go to Family Accounts (left menu) > Profiles card > View # Active Family Accounts.
2. Click on the family name and then the contact who needs an email resent.
3. See the email associated with the contact's account. An email is unverified if a warning badgeappears next to it.
4. Verify the email by clicking it and then clicking Resend Verification Email.
   
   

PIN Code

To Families

When a new Legal Guardian or Authorized Pickup is added to a family, they may be sent an email to create a PIN code for checking in and out of the Kiosk. To adjust turning these emails on or off, go to Settings (left menu) > Business Settings card > Manage Kiosk Settings.

To resend a PIN email:

1. Go to Family Accounts (left menu) > Profiles card > View # Active Family Accounts.
2. Click on the family name and then the contact who needs an email resent.
3. Click PIN or Reset PIN, depending if the contact previously set a PIN.

To send a PIN email to all Legal Guardians and Authorized Pickups who have not set a PIN yet:

1. Go to Family Accounts (left menu) > Profiles card > View Missing Information.
2. Click PIN on the bar graph at the top of the page.
3. Click Send PIN Email.
   
   

To Team Members

PIN code emails for team members must be sent manually. To adjust turning these emails on or off, go to Settings (left menu) > Business Settings card > Manage Kiosk Settings.

To manually send or resend a PIN email:

1. Go to Teachers & Staff (left menu) > Profiles card > View All Team Members.
2. Click on the team member who needs a PIN email sent.
3. Click PIN or Reset PIN, depending if the team member previously set a PIN.
   
   

Create Password

Every team member receives a basic welcome email, inviting them to create a password for signing in to Jackrabbit Care.

To resend a password email:

1. Go to Teachers & Staff (left menu) > Profiles card > View All Team Members.
2. Click on the team member who needs an email resent.
3. Click Reset Password.
   
   

Enrollment Emails

To Families

Once a child's Online Registration form is approved and they are enrolled in a class, families receive an email confirming their registration. This email includes an invitation to create a password and then prompts them to download CircleTime.

To Team Members

The main site receives an email after a family submits an Online Registration form.

When a child is enrolled in a class, all teachers assigned to that class receive an email.

Mobile App Invite

If a family did not previously set up CircleTime when their registration was approved, you can manually invite them with an email:

1. Go to Family Accounts (left menu) > Engagement card > View Mobile App Usage.
2. Select the family(s) that need a mobile app invite.
3. Click Send App Invite.
   
   

Billing & Payment

Payment Method Invite

If your center accepts Jackrabbit Pay, you can manually invite families using CircleTime to add a payment method, and they will receive an email like the one below:

1. Go to Family Accounts (left menu) > Profiles card > View # Active Family Accounts.
2. Select the family card and click the contact, then go to their Payment Methods tab. 
3. Click Send Payment Method Invite.
   
   

Payment Method Added

When a parent or contact adds a new payment method to their account via CircleTime, they will receive an email that looks similar to the one below.

Child Check-in

If Legal Guardians using CircleTime have push notifications enabled for Recent Activity, they will receive the following notification on their mobile device when their child is checked-in using the Kiosk or marked present by their teacher.

Child Check-out

If Legal Guardians using CircleTime have push notifications enabled for Recent Activity, they will receive the following notification on their mobile device when their child is checked-out using the Kiosk or manually clocked out using the Time Entries page.

Messages

To Families

If CircleTime users have push notifications enabled for Messages, they will receive notifications on their mobile device when the center or a team member sends a message to the family.

To Team Members

If team members have push notifications enabled for the Jackrabbit Care Staff Mobile App, they will receive notifications on their mobile device when they receive a new message from a family, team member, or the center.