Mass Billing provides Owners and Administrators with a way to easily apply payments or one-time fees to multiple families by going to Finances (left menu) > Billing card > Mass Billing. While using Mass Billing:
- Filter by weekly or monthly billing profiles.
- Apply payments to multiple families.
- Charge one-time or recurring fees in bulk.
Report Features
The Mass Billing report reports in real-time. Review the information in the included columns:
- Account Name - Click the Account Name to go to the Family Details page.
- Payer Name - Click the Payer's name to go to their Details tab.
- Online Payment Status - A Ready badge indicates the Payer has a payment method saved on file while a None badge indicates no payment method is saved to their account.
- Last Payment - Shows the amount of the last payment made by the Payer and a badge indicating the payment status such as Completed, Processing..., or Failure.
- Last Payment Date - Indicates the date and time of the last payment made on the Payer's account.
- Balance - Shows the current balance on the Payer's account.
Use the following features found on the Mass Billing report:
- Click the Filter icon
to open a sliding filter panel on the right. Use this panel to filter the data to show only balances greater than $0 or accounts with a payment method on file.
- Click the X icon
Has Payment Data: True on the Payments tab to show accounts without a payment type on file.
- Click the X icon
Balance > 0: True on the Payments tab to show accounts with a $0 balance or credit on the account.
- Use the Column Menu icon
to sort, filter, add, remove columns, or set the column position.
- Click the Refresh icon
after making a payment to update the data shown.
- Click Export To Excel or Print the grid as needed.
Apply Payments to Families
To apply payments to one or multiple families who have a saved payment method on file, follow these steps:
- Go to the Payments tab, then select the families using the checkboxes on the left, or click Select All to choose all accounts.
- Click Make Payment.
- Select if the payment is the Full Balance or a Custom Amount for the account(s).
- If selecting a Custom Amount, enter in the amount.
- Add a Description (optional) and click Next.
- Confirm the payment information is correct and click Pay with Jackrabbit Pay.
- Click the Refresh icon
after making a payment to see the updated balance.
Only Payers with an Online Payment Status showing as Ready may have a payment applied to their account.
Add One-Time Fees to Families
Add a one-time fee to one or multiple families by doing the following:
- Go to the Fees tab, then select the families using the checkboxes on the left, or click Select All to choose all accounts.
- Click the Actions menu
> Add One-Time Fee.
- Select a Category from the drop-down menu or use the +New Fee Category button. Then, enter the One Time Fee Amount, add an optional Description and click Next.
- Use the Invoice Now toggle to charge the one-time fee immediately, or select a Billing date to apply the fee on a specific date in the future.
- Use the toggle to apply an optional discount to the one-time fee. Apply the following settings for the discount:
- Choose the Category for the discount from the drop-down menu.
- Select if the discount is a flat Amount or a Percentage of the overall fee, then set the discount amount.
- Add an optional Description for the discount.
- Click Next, then review the one-time fee before clicking Complete Fee.
Add Recurring Fees to Families
Add a recurring fee to one or multiple families by doing the following:
- Go to the Fees tab, then select the families using the checkboxes on the left, or click Select All to choose all accounts.
- Click the Actions menu
> Add Recurring Fee.
- Select a Category from the drop-down menu or use the +New Fee Category button. Then, enter the Recurring Fee Amount, add an optional Description, and click Next.
- Select the Billing start date and use the toggle to select a Billing end date if you would like the fee to end on a specific date in the future, then click Next.
- Use the toggle to apply an optional discount to the recurring fee. Apply the following settings for the discount:
- Choose the Discount Type from the drop-down menu.
- Choose the Category for the discount from the drop-down menu.
- Select if the discount is a flat Amount or a Percentage of the overall fee, then set the discount amount.
- Add an optional Description for the discount.
- Click Next, then review the recurring fee before clicking Complete Fee.