What's New in Care

Our staff app, Jackrabbit Care, is now available to download from Google Play or the Apple App Store. 

• Easily access your daily and weekly class schedules to stay organized.
• View an up-to-date list of children in your classes, ensuring you have essential information at your fingertips.
• Keep the lines of communication open with direct messaging to parents.

Click here to download the app from Google Play.

Click here to download the app from the Apple App Store.

To access all the available reports in your Jackrabbit Care system, simply go to the new left menu option labeled Reports and click on any of the links found on the Real Time Reports card. These links will lead you to sorted tabs where you can easily find the reports you need.

We've enhanced our Global Search feature to include more reports than ever before. Click on the Search... field at the top of any page and start typing in a report name, such as Child Snapshot or Posted Fees to jump right to that report!

Finances:
Reporting

Go to Finances (left menu) > Site Reports card, and click the Reports link. Use the Presets drop-down menu to find two new financial reports for your business: Site Ledger and Site Invoices.

• Site Ledger Report - Displays detailed line items including amounts, types, descriptions, and associated Billing Profiles, offering the convenience of printing or exporting to Excel.
• Site Invoices Report - View invoice dates and amounts, and conveniently print or email invoices to Payers.

Refer to Financial Reports for more information.

Enrollment:
Reporting

Go to Reports (left menu) > Real Time Reports card > Enrollment link, and click Enrollment Report. Some great information included on the Enrollment Report is:

• Details on class, program, schedule, and tuition amount assigned.
• The ratio of staff-to-children in a class.
• A visual bar indicating how full the class currently is.

Refer to the Enrollment Report for more information.

Use the Child Snapshot Report to apply payments or one-time fees to multiple families at once. Go to Enrollment (left menu) > Openings & Enrollments card, and click the Child Snapshot link. Other great features included in the Enrollment Report are:

• Sort or group and view balances by program, class, and schedule.
• See if enrolled children are currently checked in with a face-to-name photo column.

Refer to the Child Snapshot Report for more information.

Check out your business' Analytics by going to Finances (left menu) > the Analytics card and clicking the Finances link. Get insights about your sites' performance, such as:

• Visualize revenue changes over time.
• Compare billed fee totals such as tuition to one-time or recurring.
• See what payment methods are most popular.
• Total the overall balance due across your sites and see breakdowns per family.
• List all transactions and compare charges versus payments.

Billing: Tuition

A new report that allows setting tuition for one or multiple children directly from the Tuition By Child report. Go to Finances (left menu) > Reports > Tuition By Child report.

• See all children's current enrollments, including tuition fees.
• Select one or multiple children and click Charge Tuition Fee.

Refer to Add a New Tuition Fee During Enrollment for more information on adding tuition.

Online Registration:
Accessibility

Allow parents to provide information about a child’s accessibility needs upon registration.

• Choose Accessibility when adding steps for an Online Registration form.
• Team members reviewing registrations will see a child's accessibility needs when they Review & Process Online Registration Forms.
• Accessibility needs information provided by families will automatically show on a Child's Details page when the child is enrolled.

Refer to Create an Online Registration Form for more information on adding steps to Online Registration forms.

After approving an Online Registration and enrolling a child, you can charge a one-time registration fee from the Received Registrations report.

• After enrollment, a window appears to add a registration fee.
• To add fees to past online registrations, go to Enrollment (left menu) > View Received Registrations > History tab.

The one-time fee is posted to the Family Account. Upon logging in to the mobile app on or after the invoice date for the billing profile, the Payer will see the amount due.

Archive custom billing profiles that are no longer in use. Archived billing profiles are hidden from financial fee and payment workflows.

• In a family's Billing tab, click the Options icon> Archive to archive a custom billing profile.

Refer to The Billing Profile for more information on working with billing profiles.

Enroll multiple children at once from different places within your Jackrabbit Care system:

• Enrollment (left menu) > Openings & Enrollments card > Find and Create Openings > + Enroll.
• Family Accounts (left menu) > View # Active Family Accounts > Select the Family card > Actions menu > Enroll.
• Programs & Classes (left menu) > Programs & Schedules card > View All Classes > Details > Actions menu > Enroll.

Refer to Enroll Children in Classes for more information on enrolling multiple children.

When going to Enrollment (left menu) > Find and Create Openings, the date range on this page now defaults to 12 months.

Returning and existing families can now register for classes through the Circle Time mobile app.  Save time by allowing families to self-upload documents needed to enroll, such as: 

• Immunization forms
• Allergy forms
• Health records
• Birth certificates

Refer to Invite Parents/Contacts to Download the Care Mobile App for more information on inviting existing families to the Circle Time mobile app.

Medical & Compliance:
Immunizations

New settings to help setup and manage immunizations. Go to Medical & Compliance (left menu) > Health Management card > Setup and Manage Immunizations link.

• Ensure each child's medical paperwork is up to date.
• Admins and Owners can view, manage, and add immunizations.
• Thirteen of the most common immunizations have been pre-loaded.

Refer to Setup & Manage Immunizations for more information.

Enrollment:
Mass Enroll Children

Enroll multiple children at once, including applying a recurring tuition fee, setting dates, and applying discounts for all children being enrolled.

Refer to Enroll Children in Classes for more information.

Three new fee reports are available and are located on the Financial Reports page. Go to Finances (left menu) > Reports link > Reports tab:

• Posted Fees - this report identifies anyone who has a fee due.
• Scheduled Fees - this report lists family accounts and the ePayment information they have on file.
• Pending Fees - this report lists family accounts and the ePayment information they have on file.

Fee reports can also be quickly accessed by going to the Dashboard (left menu) and clicking Posted, Scheduled, Pending, or Past Due on the report widget.

A new student report is available by going to Enrollment (left menu) > Openings & Enrollments card > Student Report link:

• See a snapshot of the most important information about children such as check-in status, birthday, enrollment, and family balance.
• Sort or group by student, program, class, or schedule with quick links included.

When in Class Mode > Messages tab, photos and videos can now be sent to all families at once.

Refer to Send & Receive Care Mobile App Messages for more information on messaging in Class Mode.

A Digital Signature option is now available under Policy Signature types to help meet compliance requirements.

Refer to Create & Manage Policies for more information on policies and signatures.

In the Mobile App, family contacts listed as Payers can Generate Statements for Billing Profiles:

• Multiple children and date ranges can be selected to create a statement.
• Payers can copy, save, print, and share statements.

Refer to Care Mobile App at a Glance for more information on using the Mobile App.

The Jackrabbit Care mobile app has a new name and app icon: Circle Time. This makeover helps parents see a correlation between the app and their child's experience. 

Email Addresses

Use email addresses to send individual emails.

• Family contacts and registrations: Email addresses may be linked (underlined & clickable). When you click the email address, Jackrabbit will launch whatever email program is installed on your computer locally (if there is one). Clicking the link may trigger an email client setup wizard. Examples: Outlook, Microsoft Mail, Thunderbird, Gmail. The email program will open a new email with the recipient (To field) pre-filled.
• Team Members and Business Sites: 
  • A Copy Email icon copies the email address to your computer clipboard, which may be pasted in the To field when drafting an email with your local email program. 
  • A Send Email icon will launch whatever email program is installed on your computer locally (if there is one). Clicking the link may trigger an email client setup wizard.

Family Accounts:
New Filter

Family accounts can be filtered on the Family Accounts page by Status. The default view is family accounts with an active status. Change the filter to Inactive to view all non-archived families who do not have a currently enrolled child. Select the All filter to view all non-archived family accounts.

Online Registration

New settings to manage online registrations for returning and existing families.

• Toggle off the option for returning families to register. At least one type of registration (New Families or Returning and Existing Families) is required.
• Set registration Open and Close Dates for returning families on the mobile app when Allow Returning and Existing Families is toggled on. The dates can overlap with the registration dates for new families.

Enrollment:
View Received Registrations

Age, Birth Date, and Gender information is included on the Received Registrations page.

Go to Enrollment (left menu) > Online Registration card > View Received Registrations link > Pending tab. 

Refer to Review & Process Online Registration Forms for more information.

• Toggle for Allow Returning and Existing Families - use the toggle to display available programs and classes.
• Open Date and Close Date for Allow Returning and Existing Families - set the dates Online Registration is available.
• Available Programs based on whether the Child’s age is within the Age Range for the Scheduled or Active Class.

Family Accounts

A new Audit Log tab has been added to each Family Account. This log lists registration actions that have been taken by date and time stamp. The log date range defaults to the current month but can be filtered for other date ranges.

Refer to Family Accounts for additional information.

Medical:
Manage File Types

Documents and files uploaded during the Online Registration process can be found under the Compliance tab on the Manage File Types page.

Go to Medical & Compliance (left menu) > Documents card > File Compliance link > Manage File Types > Compliance tab. You will see the following information in the report:

• File Type
• Child's First and Last Name
• Uploaded Date
• Uploaded By
• Expiration Date (if one was set)

Refer to Create & Manage Document File Types for more information.

Billing Profiles

All Billing Profiles are set at the organization level and are located at Settings (left menu) > Business Settings card > Manage Billing Profile link > Billing tab and include the following:

• Weekly Billing Profile
• Monthly Billing Profile

All families will be assigned these default Billing Profiles when added to the account. A Billing Profile can be edited in a family's account to change the Billing Profile Name or to select a different payer.

A family billing statement can be generated and printed from a Family Account by going to the Actions Menu.

Statements include the name of your childcare facility, logo, address, phone number, main email address, and Tax ID. Transactions are listed on the Statement with a Current Balance, Total Charges, and Total Payments.

Refer to Generate & Print a Family Statement for additional details.

Fee Categories allow you to place all one time fees and recurring fees into buckets or categories. When a One Time Fee or Recurring Fee is added to a family's account, you must select a category from the existing drop-down menu or you can create a new fee category.

These categories can be found and managed by going to Finances left menu > Billing card > Manage Fee Categories link. A Fee Category can be edited or deleted on the Fee Categories page, plus you can use the + New Fee Category button to add new categories. In addition, when a recurring or one time fee is added to a family's account, a new fee category can be added.

The Fee Categories Report lets you see a list of the fees that have been invoiced during a selected date range.

Refer to New Tuition Fees, Recurring & One Time Fees for more information.

Medical:
Allergies

Sub-types have been added as an additional selection option for the Allergies category when a file is uploaded under a child's name. Locate the child and click on their Files tab to review the information or to upload a new file.

Online Registration

When steps are added to the Online Registration form, you have the option to make certain information, files, and documents mandatory.

• Caregiver Information - use the checkbox to make address and telephone numbers mandatory.
• Files and Documents - select the file types a caregiver needs to upload and use the checkboxes to make the files mandatory.

Refer to Create an Online Registration Form for additional details.

Online Registration

New links have been added for Online Registration Settings. Go to Enrollment left menu > Online Registration card >  Manage Online Registration link > Details link on a program card to open the program page.

• Registration Link - can be used to open an online registration form for a specific program.
• Online Registration Link - opens an online registration form with programs listed, and the caregiver must select a program to start the online registration process.

Refer to Review & Process Online Registration Forms for additional details.

The Care design team is busy creating and updating emails for your account. You may notice new email designs for the following:

• New Team Member Welcome
• Enrollment Notification
• Registration Received
• New Payment Method Added

Online Registration

The Online Registration form has been updated with the following:

• In addition to creating a form from the Programs & Classes link on the left menu, you can also create a form using the Enrollment link. 
• You can modify an existing Online Registration form and change the registration dates, modify required information, and add steps to the form. A new link will be generated for the program.
• Caregivers will see all classes on the Online Registration form and can select which class they prefer to register for.

Refer to Create an Online Registration Form for additional details.

Care Mobile App

Caregivers are now able to make a payment using a credit card and/or bank account when a childcare center is signed up for ePayments through Jackrabbit Pay™. This is in addition to adding and updating their payment methods from the Billing screen.

Refer to Care Mobile App at a Glance for additional info.

Online Registration

Files and Documents can be uploaded when an Online Registration form is submitted for a child. File Types are added from the Left Menu > Medical & Compliance > Documents card > Manage File Types link.

Refer to these articles for additional information:

• Create & Manage Document File Types
• Create an Online Registration Form Step 2 - Create Document File Types 

Finances: Reporting

Two new reports are available related to ePayments and are located on the Financial Reports page (Finances left menu > Reports link > Reports tab):

• Missing Payment Methods - this report identifies anyone who has not added a payment method to their family account. Use the Send Payment Method Invite button to invite families to add a payment method in the Care Mobile App directly from the report.
• Online Payment Methods - this report gives you a list of the family accounts and the ePayment information they have on file.

Refer to the Financial Reports article for more information.

Help Center

The Allergies main category card on the Jackrabbit Care Help Center home page has been changed to Medical & Compliance. Allergy management information and the file/document File Types are in this category.

On the Settings left menu > Business Settings > View Settings link > My Business > Details tab, a link is added at the bottom of the page when Online Registration forms are created for Programs in the account. Use this link to access Online Registration forms that have been created for your organization.

Online Registration

Use Online Registration to process and collect family information; it's quick and easy! Follow the 4-step workflow to create the form for your programs and use the link generated on your website, emails, etc.

Refer to these articles for the step-by-step instructions:

• Create an Online Registration Form  
• Review & Process Online Registration Forms

Care Mobile App

An additional notification setting has been added to allow parents to control what they see on the Home screen in the Care mobile app. Tap Accounts > Account Detail section > Settings > Notifications > Billing & Payments.

• Toggle Billing & Payments to on, and a notification will pop up on the Home screen if a payment is due, past due, or overdue. 
• Toggle Notifications at the top of the screen to on, and all the notification settings are activated.

Refer to Care Mobile App at a Glance - Accounts for additional information.

Care Mobile App

A Recent Activities section has been added to the Home screen in the app. This provides the parents with a quick look at when their child was checked in or out of the center. 

Refer to Care Mobile App at a Glance for additional info.

Left Menu Change

Medical & Safety has been changed to Medical & Compliance on the left menu. Any instances of Medical & Safety in the application have been updated. All Help Center articles have been update to reflect this change.

Care Mobile App

Parents have control over the notifications they will receive from your childcare center in the Mobile App. Located in Accounts > Account Detail section > Settings are the Notifications settings.

• Toggle Messages to on, and families will receive both Announcements and Family Messages on the Messages screen. 
• Toggle Recent Activities to on, and a child's check in/out attendance information will be listed on the My Children screen under Recent Activities.
• Toggle Notifications to on, and all the settings are activated.

Refer to Care Mobile App at a Glance - Accounts for additional information.

Text messages previously deleted after 30 days are now set to never be deleted from the Care Mobile App or Jackrabbit Care.

Additional Child Details have been added to the Care Mobile App on the My Children screen. Click a child's image to see a Contacts and Pickups section. Icons indicate the authorization level of the contact:

Legal Guardian - primary contact and, by default, Authorized Pickup and Emergency Contacts.

Authorized Pickup - authorized to pick up a child from the center but is not a primary contact.

Emergency Contact - in case of emergency when a Legal Guardian cannot be reached.

New quick links below the child's name can be used to jump to different sections on the screen; Recent Activities, Child Details, and Contacts.

Refer to Care Mobile App at a Glance - Accounts for more information.

Finances:
Reporting

A new financial report, Programs And Classes Billings,  has been added to the Financial Reports page (Finances left menu > Reports link > Reports tab). 

The report keeps a running total of all the fees that have moved to the Ledger section in the family accounts, by site, for the specific date range selected.

Refer to the Financial Reports article for more information.

Increase parental engagement and save time by sending out emails inviting multiple Contacts in Family Accounts to download the Care Mobile App.

Refer to Invite Parents/Contacts to Download the Care Mobile App for more info.

Additional Child Details have been added to the Care Mobile App under the Accounts menu; Details and Allergies. Tap the buttons on the screen to see additional information for the child.

Refer to Care Mobile App at a Glance - Accounts for more information.

Classes

The Class Age Group window opens in Step 4 of 5, when a class is added, and has been modified. We have added more details and messaging so you will know if a child is the appropriate age for the class. This includes from and to Birthdate information.

Finances:
Reporting

Two additional financial reports have been added to the Finances left menu > Reports link > Reports tab of the Financial Reports page.

• Balances report - lists all payers in your system and the balance on their account. The report defaults to today's date.
• Tuition report - this grid displays a list of your programs, classes, which schedules are assigned, how many children are enrolled, and the tuition fee for the class.

Refer to the Financial Reports article for more information.

Enable these settings: Allow Contacts and Allow Team Members to allow Contacts to check in using the Kiosk, and Team Members will be able to launch and use the Kiosk.

Refer to Manage Business Level Settings for more information. 

Admin & Owner Dashboards

Owner and Administrator dashboards vary depending on what information has been added to the account. When you sign in you will see a dashboard for the following scenarios:

• Dashboard with no classes and no family accounts.
• Dashboard with no classes created.
• Dashboard with no classes assigned.
• Dashboard with assigned classes.

Refer to Sign In and View Dashboards for examples of each dashboard.

Care Mobile App

An Owner or Admin can send an invite to download the app to all Contacts in Family Accounts.

Plus, these additional features have been added to the Care Mobile App:

• Contacts can view or create a new PIN to use with the Kiosk.
• Contacts can update their profile photo in the app.
• Contacts can see the date they accepted the Terms & Conditions for a payment method in the Billing section of the app.

Refer to Care Mobile App at a Glance for additional information.

Terms & Conditions

In a Family Account > Contacts > Payment Methods tab, an Owner or Admin can click the Options icon to:

• View Terms and Conditions for Payment Methods.
• Designate a Payment Method as Primary. 
• Delete a Payment Method.

Refer to Work with Family Accounts - Contacts for more information.

Classes

The option to archive and reinstate classes has been added to the Classes page. 

Refer to the Archive and Reinstate Classes section of the Create & Manage Classes article for additional information. 

The Class Age Group window opens in Step 4 of 5 when a class is added and has been simplified. It's easier to add the age range for the children in the class, giving you additional flexibility.

Refer to Create & Manage Classes to learn how to create a class.

Owners can customize Jackrabbit Care by uploading your organization's logo.

Refer to Add Your Business Logo for all the details.

Teachers & Staff

During the workflow to create a new team member, there is an option to select a Class Assignment or to add multiple classes to the new team member.

Refer to Work with Teachers & Staff for additional information.

Family Accounts:
Archive a Family

To archive a family's account, any children in the family must be dropped from the classes they are enrolled in.

Refer to Archive a Family Account for additional information.

Credit may be added to a Family Account as needed. Adding a one-time credit will reduce the amount of the Account Balance for the family.

Refer to Add a Credit for the steps to follow.

The latest release of the Jackrabbit Care Mobile App has been updated with easy-to-use navigation icons located at the bottom of the screen.

Refer to Mobile App at a Glance for additional information.

Family Accounts: Jackrabbit Pay™

Accept and process credit cards and bank account/ACH payments. Refer to Process Payments with Jackrabbit Pay for more information.

Support

Attendance

View Child Attendance Records renamed Child Check-in/Check-out. Refer to View & Manage Children's Attendance Records for additional info.

When attendance is taken in Class Mode, use the Face to Name report to see who is in the classroom with the teachers. Refer to Take Attendance in Class Mode for more information.

Admins have been given automatic permissions to add and manage team members. Refer to Work with Teachers & Staff for additional information.

How to Simplify Processes at Your Child Care Center with Jackrabbit Care