Family Accounts

Families are the heart of your business, and in Jackrabbit, it all starts with families!

  • Children in a Family Account are enrolled in classes, and contacts are added to manage authorized pickups, emergency contacts, etc.
  • Each Family has a Billing Profile that identifies Payers, the invoice cadence, and shows the balances due.
  • Transactions (fees and credits) are posted to Family Accounts, and invoices are automatically generated based on their Billing Profile.
  • Payment information is added to individual Family Contacts.


Go to the left menu and select the Family Accounts option to work with families. 


The Profiles card has four links to open so you can take action with Family Accounts.

View # Active Family Accounts

To work with Family Accounts already in your system, you'll use the View # Active Family Accounts link on the Profiles card to open the Family Accounts page. 

The Family Accounts page automatically displays Active families (families with children currently enrolled).  A card for each Family can be expanded to show high-level information about the family at a glance. See additional families by doing one of the following:

  • Show all families by clicking the red X iconnext to Status Active.
  • Set a status such as Active, Inactive, or All by clicking the Filter icon.
  • Archived families can only be viewed using the Actions menu> View Archived Accounts.

Click on a Family Name to open their Family Account page, where information is organized into five tabs:

  • Details - Profiles for children and contacts are found on the Details tab on the Family Account page.
  • Billing - The Billing tab on the Family Account page stores the Billing Profile(s) associated with the family. The Billing Profile defines when a bill is automatically sent and when it's due.  
  • Transactions - The Transactions tab shows the steps of the automatic billing process.
  • Invoices - View a history of invoices sent to the family with the invoice amount, the date it was sent,  when the invoice was due, and who the designated Payer was. The list can be sorted to show the most recent invoices first or the oldest invoices first.

  • Audit Log - Under the Audit Log tab, you will see registration actions taken for a family account listed from Most Recent to Least Recent. Use filter iconto change the Date Range.
Add a New Family Account

To add a new Family Account to your system, select the Add a New Family Account link on the Profiles card. If you are not on the Family Accounts page, you can use the + Add New Account button on the Left Menu to start the workflow. 

Once a child is no longer enrolled at your facility, you can archive the family and keep their data in your system.

View All People

The View All People link opens a list of Contacts by Child in your system, allowing you to ensure staff knows who can pick up a child or who to call in case of an emergency.

View Missing Information

The View Missing Information option opens a list of all children or contacts who are missing information, helping you to keep family information as up-to-date as possible.


Help is just a few clicks away! Go to Jackrabbit Care Support - Resource Center to select the help option that works best for you.